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Frequently Asked Questions
Automated subscriber services are available 24/7 for your convenience at https://services.bakersfield.com/. If you prefer personal service, contact us during office hours by calling (661) 392-5777 or (800) 953-5353, or emailing CustomerCare@bakersfield.com.
Customer Service Hours
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- Sat-Sun 6 a.m. to noon
- Holidays 6 a.m. to noon
Please allow 2 business days for processing online transactions.
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7 a.m. Saturday and Sunday
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Simplify your life with EZ Pay. It’s an automatic payment plan where you can renew your subscription each month from either your credit card or checking account.
Make a Payment Online
You may make a payment online by using your Visa, Mastercard or Discover credit card through our online automated system.
Make a Payment via U.S. Mail or Phone
You may make a payment by phone with your checking account, Visa, Mastercard or Discover credit card by calling us at (661) 392-5777 or (800) 953-5353.
The Bakersfield Californian
Attention: Circulation Department
PO Box 440
Bakersfield, CA 93303-0440
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You can update your account information by calling (661) 392-5777 or (800) 953-5353. Do not email your credit card number. Customer Service office hours are Monday through Friday - 6 a.m. - 2 p.m., Saturday through Sunday - 6 a.m. to noon and Holidays - 6 a.m. to noon
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We also accept checks, money orders, debit cards and cash. Please make cash payments at one of our locations; 1707 Eye Street or 3700 Pegasus Drive.
Are there digital only and print only rates?
Yes. The digital only rate is $7.99 per month. All print subscriptions come with access to the digital version.
How Can I Tip My Carrier?
You may include carrier tips with your renewal payments, send a separate check or money order, or include as a fixed amount in your monthly EZ Pay debit.
What Happens When My Subscription Expires?
You will receive a renewal 30 days prior to your expiration date. We will continue to deliver the paper during your grace period, unless otherwise notified.
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We now deliver to your computer, tablet or smartphone! You can find out more about this and subscribe by clicking here.
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We can mail your subscription anywhere in the Continental U.S. Please contact customer service for rates and subscription plans at (661) 392-5777 or (800) 953-5353.
Purchase a Back Issue The Bakersfield Californian
We maintain a one year archive of newspapers. Contact customer service via phone (661) 392-5777 or email CustomerCare@bakersfield.com to inquire.
Request a Gift Subscription
You can purchase a gift subscription online or by contacting us at CustomerCare@bakersfield.com or by calling (661) 392-5777 or (800) 953-5353.
Going on vacation?
It's a good idea to use our convenient Vacation Hold service when you're going out of town for a few days. We can hold your papers and deliver them when you return, or you can donate your papers to our Californian in Education program. If you prefer, you can suspend delivery and you will not be charged for these days. Just contact us at CustomerCare@bakersfield.com, use our online automated system, or call us at (661) 392-5777 or (800) 953-5353.
What is a Vacation Donation?
The vacation donation program is our number one source of funding for the CIE program. This program is simple, and anyone who has a home delivery subscription can participate. When you go on vacation, you have the option to donate your newspapers to the CIE program. Just contact us at CustomerCare@bakersfield.com, use our online automated system, or call us at (661) 392-5777 or (800) 953-5353.
What is the Californian in Education Program?
We established the Californian in Education program more than twenty years ago. This program provides our local schools with copies of the newspaper at little or no cost to them. The use of the newspaper helps students develop strong reading and writing skills, while allowing them to explore math, science, politics, health, geography and current events that are relevant to their everyday lives. We also provide teachers and students with special educational programs throughout the school year.
The Californian in Education program relies solely on sponsorship funding. We have developed several fundraisers to help cover the costs of running the Californian in Education program. If you are interested in becoming a Partner in Education, please contact us at:
Californian In Education
Phone: (661) 392-5751
Fax: (661) 392-5727
Have a Carrier compliment?
You can share a carrier compliment by contacting us at CustomerCare@bakersfield.com or by calling (661) 392-5777 or (800) 953-5353.
If you have a question or problem that this site doesn't address, please feel free to contact us at CustomerCare@bakersfield.com or call (661) 392-5777 or (800) 953-5353. Thanks for reading The Bakersfield Californian!
- 'An invisible crisis': Toxic stress is helping to shorten life spans in many Kern County communities
- New owner of Trout's sues former bar operator Rockwell
- More than $150,000 goes missing from Fox Theater event
- Local builder charged with six felonies for giving away 1967 Camaro owned by son, reports say
- Community Voices: What I've learned about school boundary angst
- KHSD to pay $670,000, train staff, to settle suit alleging minorities targeted for suspension and expulsion
- Letter to the editor: End ambulance monopoly
- Man charged in killings of mother, stepfather is brain dead following medical issue, sources say
- One man killed, another injured in southeast Bakersfield shooting
- Reports: Correctional officer charged with murder offered homeless man $5,000 to burn wife's apartment down