"This is a wakeup call. I'm sorry it took a tragedy like this to bring it to our attention."
-- Assemblywoman Mariko Yamada, chair of the California Assembly Aging and Long-term Care Committee.
"This was so horrifying. I've never seen this happen before.... How a nurse can do that is beyond comprehension."
"The consensus is if they are a nurse and if they are at work as a nurse, then they should be offering the appropriate medical care."
-- Russ Heimerich, spokesman for the California Board of Registered Nursing.
"There's a lot of discussion of, if this is legal, should it be?"
"In the event of a health emergency... our practice is to immediately call emergency medical personnel for assistance and to wait.... That is the protocol we followed."
-- Jeffrey Toomer, executive director, Glenwood Gardens.
"I just wish you would let the story die and you would let us be in peace."
-- Pam Bradford, daughter of the patient, the late Lorraine Bayless.
Sources: Californian reporting and the Associated Press.